Account Manager

Client relationship management

• Serve as the primary day-to-day contact for assigned clients.
• Develop strong, professional relationships with clients and key stakeholders.
• Understand each client's business, brand, objectives, audiences, challenges, and priorities.
• Maintain regular communication and proactively update clients on project progress.
• Manage client expectations around timelines, budgets, deliverables, and approvals.

Briefing & project coordination

• Receive client requests and convert them into clear, actionable creative or production briefs.
• Ensure the internal team has the information required to execute each assignment.
• Coordinate with the Creative Director, designers, content teams, production teams, developers, vendors, and Operations Manager.
• Track client feedback, approvals, revisions, and outstanding information.
• Ensure client feedback is consolidated and communicated clearly to the team.

Scope & budget management

• Understand approved project scopes, quotations, retainers, timelines, and deliverables.
• Identify requests that fall outside the agreed scope and communicate this before additional work begins.
• Coordinate change requests and additional quotations where necessary.
• Work with management and operations to monitor budgets and project profitability.
• Ensure client approvals are documented.

Strategy & account development

• Identify opportunities to expand Hexive's relationship with existing clients.
• Recommend services, campaigns, content, digital solutions, events, production, branding, or other opportunities based on client needs.
• Participate in annual, quarterly, or campaign planning with clients where required.
• Contribute to presentations, proposals, pitches, and strategic recommendations.
• Maintain awareness of market trends and competitor activity relevant to assigned accounts.

Client meetings & reporting

• Prepare agendas, presentations, status reports, meeting notes, and action items.
• Lead or participate in client meetings.
• Ensure decisions, responsibilities, deadlines, and next steps are clearly recorded.
• Provide management with regular updates on account health, risks, opportunities, and client satisfaction.

Quality control

• Review work before it is presented to the client to ensure it responds to the approved brief.
• Check that names, dates, specifications, dimensions, formats, messaging, and client requirements are correct.
• Ensure work is professionally presented to clients.
• Manage revisions in an organized manner and prevent unnecessary revision cycles.

• Client retention and satisfaction.
• Timeliness of client communication and project delivery.
• Growth in revenue from assigned accounts.
• Accuracy and quality of briefs.
• Reduction in scope creep and unnecessary revisions.
• Timely client approvals and feedback.
• Account profitability.
• Successful identification of new business opportunities.

• Excellent written and verbal communication.
• Strong relationship management skills.
• Exceptional organization and attention to detail.
• Ability to manage multiple clients and projects simultaneously.
• Strong presentation and negotiation skills.
• Ability to understand creative, digital, marketing, content, and production processes.
• Commercial awareness.
• Ability to remain calm and solutions-oriented under pressure.
• Strong judgement when managing client expectations and internal resources.

• 2–4 years' experience in account management, marketing, communications, advertising, media, public relations, client service, or project management.
• Experience within a creative, advertising, digital, communications, production, or marketing agency is preferred.